What about insurance?
We ask you to insure your goods whilst you store with us. If there’s anything else we can help you with, do pop in and see us or give us a ring 0118 932 8328.
Is there an admin fee?
Absolutely not. We charge for replacement keys if you lose them and for late payment, but we don't charge an extra admin fee simply for coming in to store. If there’s anything else we can help you with, do pop in and see us or give us a ring 0118 [...]
How does it work, if I need the forklift truck?
Should you need to move heavier duty items in and out of your steel container, a fork lift truck with driver is available for hire on our premises. Our fork lift truck service is available for use with our ground floor units. We offer the service Monday - Friday. [...]
Will my payment come out at the same time each month?
Yes. If you are on a monthly contract, the direct debit or credit card payment will be drawn on roughly the same date, each time. If you have taken a quarter, half-year or year-long hire, the money will become due on roughly the same date, but at longer intervals. [...]
What services do you offer, overall?
Experienced staff, to support you as you work through what size unit you need and what price plan will give you the best value. Unit reservation service subject to availability of units, to help with your planning - contact us, pop in or give us a ring [...]
What do you do with my information if I share my phone number, email address or postal address with you?
We keep customers' information on our system so that everyone who takes your call or speaks to you when you come in can pull up your details. This means that you don't have to explain your storage needs and situation to every new person you speak to. Once you [...]
Are your reviews genuine?
Absolutely. We keep all our original customer feedback sheets and if we select a review to place online, we contact the customer first, in writing and check that they are happy to have their review posted publicly. If you have any other queries we can help you with do pop [...]
How do you gather customer reviews?
Whenever a customer vacates a storage unit, we offer them an exit questionnaire which gives them the opportunity to score us up to five stars on five key elements of our service: Cleanliness of premises Cleanliness of storage unit Helpfulness of staff Security Opening [...]
How can I give you my feedback?
If you have any feedback to give us or issues that you would like to raise, we would very much like to hear from you. Fill out the contact form, call us on or pop in and see us.
Do you have facilities to store a caravan or motor home?
No. Our units will take cars and some other vehicles but they are not large enough to accommodate a caravan or a motor home. If you have any other queries, do pop in and see us or give us a ring .