FAQs

Can I book or reserve a unit in advance?

Whenever we have availability, we will be delighted to reserve you a unit up to a few weeks in advance. You can call us or fill in our online booking form. If you need to check availability but aren't quite ready to commit to a reservation, give us a ring [...]

Can I book or reserve a unit in advance?

What should I bring when I sign up?

For a household contract: 2 forms of ID with your name and address, one of which should be a photo ID (eg driving licence or passport) Payment by credit or debit card - for your hire charge and deposit - payment is in advance For [...]

What should I bring when I sign up?

Why do I have to take a storage unit in person?

We get asked this quite a lot, especially by customers who aren't bringing their goods in themselves... We need you to come and sign the contract in person, so that we can take a photo of you (for security purposes) and witness that your photo ID is valid. Although this [...]

Why do I have to take a storage unit in person?

Why do I have to provide ID and be photographed, when I sign up?

This is best practice recommended by the Self Storage Association and Hampshire Constabulary's Anti Terrorism Policy. It protects us against customers who are committing identity fraud but most importantly, it protects you - we know who our customers are, we take steps to ensure that they are genuine and [...]

Why do I have to provide ID and be photographed, when I sign up?

What if I’m not sure how long I will need to stay?

We offer discounts for customers signing up for 3 months or longer. In your second or subsequent period of hire, we will refund you any unused days when you vacate. Whenever you renew, you can change your hire term if you would like to. Do pop in and see us [...]

What if I’m not sure how long I will need to stay?